Frequently Asked Questions
I placed my order. Can I still make changes to my order or shipping address?
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee changes 15 minutes after the order was placed. If you wish to make any urgent updates, please email us at firstname.lastname@example.org as soon as possible and include the following:
In the subject line, put "Change to order" or "Update shipping address" and include your order number which begins with KB.
If you wish to update your shipping address, please include the new shipping address in the email.
Unfortunately, if your email is outside of our 15 minute grace period, we will not be able to make any changes.