What is your Return Policy for international orders?

Return requests for international orders are done on a case-by-case basis. To be eligible for a return, your item must be purchased on kravebeauty.com and needs to be unopened/unused. Please note, re…

What's your Return Policy for domestic orders?

Return requests for domestic orders are done on a case-by-case basis. To be eligible for a return, your item must be purchased on kravebeauty.com and needs to be unopened/unused. Do note, return ship…

Why is my cart giving me an error message and why can’t I check out?

We apologize for the inconvenience! KraveBeauty strives to maintain the most direct relationship with our customers and community. To prevent the sale/distribution of our products by unauthorized ret…

Can I contact your Customer Care Team for assistance with Amazon purchases?

While Amazon handles most customer service inquiries related to purchases made on their platform, our team is still available to provide support and address any specific concerns you may have regardi…

What is your Return Policy for Amazon purchases?

Our return policy for purchases made on Amazon follows Amazon's standard return policy. If you have any issues with your purchase, such as receiving a damaged or defective item, or if you are dissati…

How can I see prices on your site in my local currency?

Prices are shown in local currency based on IP address. If you would like to update the currency shown, scroll to the bottom of the page and you will see the currency converter drop down menu. Select…

What is your refund policy?

We understand that everyone’s skin is different and may react to our products and ingredients. If you are not fully satisfied with your purchase, please contact our Customer Care Team at hello@kraveb…

Where is my refund?

We submit refunds to your bank immediately, but it may take some time before it's properly reflected on your account since the processing time can vary among banks. We kindly ask our customers to wai…

My product arrived damaged–what should I do?

We apologize for this inconvenience and take full responsibility for this mistake! Email us at hello@kravebeauty.com with photos of the defected products and we'll send you new ones right away.

My payment didn’t go through–what should I do?

Sorry about that! Please reach out to our Customer Care Team at hello@kravebeauty.com with any relevant order information for further assistance.

What payment methods do you accept?

We accept all major credit cards as well as ShopPay, Google Pay, Apple Pay, Amazon Pay, and PayPal.

My order never arrived–what should I do?

Sorry about that! Please reach out to our Customer Care Team at hello@kravebeauty.com with your order number and any relevant details. We’ll take care of it from there!

I received the wrong product–what should I do?

We're very sorry about that! Please reach out to our Customer Care Team at hello@kravebeauty.com with your order number along with a photo of your order contents. We’ll take care of it from there!

Can I cancel my order?

To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 15 minutes from when the order was placed. To request a cancellation,…

I placed my order. Can I still make changes to my order or shipping address?

To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee changes 15 minutes after the order was placed. If you wish to make any urgent update…