Frequently Asked Questions
What is Route?
We’ve partnered with Route to offer you “peace of mind” package protection for all of your orders at an affordable price. When you purchase 1-Click Protect + Green, your package will be fully covered…
Where is my refund?
We submit refunds to your bank immediately, but it may take some time before it's properly reflected on your account since the processing time can vary among banks. We kindly ask our customers to wai…
Why is my cart giving me an error message and why can’t I check out?
We apologize for the inconvenience! KraveBeauty strives to maintain the most direct relationship with our customers and community. To prevent the sale/distribution of our products by unauthorized ret…
My product arrived damaged–what should I do?
We apologize for this inconvenience and take full responsibility for this mistake! Email us at firstname.lastname@example.org with photos of the defected products and we'll send you new ones right away.
My payment didn’t go through–what should I do?
Sorry about that! Please reach out to our Customer Care Team at email@example.com with any relevant order information for further assistance.
What payment methods do you accept?
We accept all major credit cards as well as ShopPay, Google Pay, Apple Pay, Amazon Pay, and PayPal.
My order never arrived–what should I do?
Sorry about that! Please reach out to our Customer Care Team at firstname.lastname@example.org with your order number and any relevant details. We’ll take care of it from there!
I received the wrong product–what should I do?
We're very sorry about that! Please reach out to our Customer Care Team at email@example.com with your order number along with a photo of your order contents. We’ll take care of it from there!
Can I cancel my order?
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 15 minutes from when the order was placed. To request a cancellation,…
I placed my order. Can I still make changes to my order or shipping address?
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee changes 15 minutes after the order was placed. If you wish to make any urgent update…
What's your return policy?
As we work on reducing our carbon footprint, we currently do not accept any physical returns due to the impact it has on our environment. Refund requests will be handled on a case-by-case basis. NOTE…