Frequently Asked Questions
How can I see prices on your site in my local currency?
Prices are shown in local currency based on IP address. If you would like to update the currency shown, scroll to the bottom of the page and you will see the currency converter drop down menu. Select…
What's your return policy?
Return requests are done a case-by-case basis. To be eligible for a return, your item must be purchased on kravebeauty.com and needs to be unopened/unused. Do note, return shipping fees will not be c…
What is your refund policy?
We understand that everyone’s skin is different and may react to our products and ingredients. If you are not fully satisfied with your purchase, please contact our Customer Care Team at hello@kraveb…
Why is my cart giving me an error message and why can’t I check out?
We apologize for the inconvenience! KraveBeauty strives to maintain the most direct relationship with our customers and community. To prevent the sale/distribution of our products by unauthorized ret…
What is Route?
We’ve partnered with Route to offer you “peace of mind” package protection for all of your orders at an affordable price. When you purchase 1-Click Protect + Green, your package will be fully covered…
Where is my refund?
We submit refunds to your bank immediately, but it may take some time before it's properly reflected on your account since the processing time can vary among banks. We kindly ask our customers to wai…
My product arrived damaged–what should I do?
We apologize for this inconvenience and take full responsibility for this mistake! Email us at email@example.com with photos of the defected products and we'll send you new ones right away.
My payment didn’t go through–what should I do?
Sorry about that! Please reach out to our Customer Care Team at firstname.lastname@example.org with any relevant order information for further assistance.
What payment methods do you accept?
We accept all major credit cards as well as ShopPay, Google Pay, Apple Pay, Amazon Pay, and PayPal.
My order never arrived–what should I do?
Sorry about that! Please reach out to our Customer Care Team at email@example.com with your order number and any relevant details. We’ll take care of it from there!
I received the wrong product–what should I do?
We're very sorry about that! Please reach out to our Customer Care Team at firstname.lastname@example.org with your order number along with a photo of your order contents. We’ll take care of it from there!
Can I cancel my order?
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 15 minutes from when the order was placed. To request a cancellation,…
I placed my order. Can I still make changes to my order or shipping address?
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee changes 15 minutes after the order was placed. If you wish to make any urgent update…