Frequently Asked Questions
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In what countries are your subscription plans available?
At this time, we only offer subscriptions in the United States, excluding APO/FPO and U.S. territories.
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What shipping methods are available for my subscriptions?
If you're purchasing just a subscription product, your order and all future renewal will be sent via Standard shipping. If you're purchasing a subscription product with a one-time product, your initi…
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How do I edit my shipping address for my subscription?
Login to your account. Scroll to the subscription you’d like to edit. Click on “Edit info”. Click “Edit address”. Edit your address and don’t forget to save!
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How do I edit my payment method for my subscription?
Login to your account. Scroll to the subscription you’d like to edit. Click on “Edit info”. Click on “Edit payment method” and “Update by email”. Update your payment method following the link in the…
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Where is my order history in my account?
If you’d like to see your subscription order history: Login to your account. Click on “Order history” in the top right corner. However, if you’d like to see your entire order history including your o…
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How do I cancel my subscription?
We’re sad to see you go, but we understand if things aren’t working out! You can cancel at any time without any pesky cancellation fees. Login to your account. Scroll to the subscription you want to…
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How do I edit products in my subscription?
Login to your account. Scroll to the subscription you want to edit. Add any one-time products to include in your next order if you’d like under “Try these with your next subscription!”. Click on “Edi…
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Can I skip or delay my next subscription order?
If you’re still working through your products, no worries! You can skip or move the next charge date of your next renewal order. Login to your account. Scroll to the subscription you want to edit. Cl…
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Why should I subscribe to KraveBeauty products?
Subscribe and save 5% off on your favorite products! We currently offer subscriptions for our Matcha Hemp Hydrating Cleanser, Oat So Simple Water Cream, Great Barrier Relief, and Kale-Lalu-yAHA deliv…